Hospitality service quotes:

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The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. -- Danny Meyer
When chefs like Wolfgang Puck became household names, that became a compelling reason for an intelligent young person to go into the cooking profession. There have been no waiters who have turned into household names. The service and hospitality aspects have clearly lagged behind the kitchen. -- Danny Meyer

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