Handling criticism quotes:

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In general, insurers say criticisms of claims-handling are unfair because most policyholders are paid promptly, and some denials are necessary to root out fraud. -- Charles Duhigg
If children can't handle competition when it's necessary, or take some criticism, or never strive to be better because their parents inadvertently programmed them to believe they are already the best even when they're not, then they are in for some serious shocks and bumps down the road. -- LZ Granderson

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