Robert Heller quotes:

Effective management always means asking the right question.

In getting good results team leaders become conductor rather than driver, enabling others to play the right music, not by hands-on domination of all decisions and execution, but by providing inspiration, motivation and stimulus.

Never ignore a gut feeling, but never believe that it's enough.

Think before you act: it's not your money.

Here lies one of the world's rare generalized TINAs. There Is No Alternative to creativity and innovation: these days, obscurantism and conservatism will do for you every time.

All good management is the expression of one great idea

Either an executive can do his job or he can't.

Fear is excitement without breath.

Without the right attitude, a business with everything going for it will fail.

The difference between management and administration (which is what bureaucrats used to do exclusively) is the difference between choice and rigidity.

Cash in must exceed cash out.

If you are attempting the impossible, you will fail.

If you are doing something wrong, you will do it badly.

Management capability is always less than the organization actually needs.

Managers are to information as alcoholics are to booze. They consume enormous amounts, constantly crave more, but have great difficulty in digesting their existing intake.

No decision in business provides greater potential for the creation of wealth (or its destruction, come to think of it) than the choice of which innovation to back.

Successful innovation has consistently proved to be fluid and flexible, fast and furious - that is, passionate.

The easiest way of making money is to stop losing it.

The first myth of management is that it exists. The second myth of management is that success equals skill.

If sophisticated calculations are needed to justify an action, don't do it.

Management is a far more homely business than its would be scientists suggest, more closely allied to cookery than any other human activity. Like cooking, it rests on a degree of organisation and on adequate resources. But just as no two chefs run their kitchens the same way, so no two managements are the same.

Most people don't manage to the utmost of their ability because they don't want to.

No executive devotes effort to proving himself wrong.

No talent in management is worth more than the ability to master facts-not just any facts, but the ones that provide the best answers.

The first myth of management is that it exists.

Things have to be made to happen in a way you want them to happen. Without management, without the intervention of organized willpower the desired result simply cannot be obtained.