Robert G. Thompson quotes:

The simple truth is that technology is still a poor substitute for human interaction.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

If you give customers a chance, they'll communicate with you in many ways

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.