Rands quotes:

When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.

You have no idea if your idea matters until you share it.

Your work speaks for you.

Snark from nerds is a leading indicator that I'm wasting their time and when I find it, I ask questions until I understand the inefficiency so I can change it or explain it.

If we're 15 minutes into a lifeless, redundant, status-based 1:1 and I don't have anything sitting in my back pocket, I'm going to turn it into a performance review.

Criticism is the best sign you're onto something.

Good design isn't about making decisions for your users, it's about making those decisions irrelevant.

I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You need someone to keep the threads untangled and forming a high-functioning web rather than a big snarl of a Gordian knot.

Innovation is not born out out of a committee; innovation is a fight. It's messy, people die, but when the battle is over, something unimaginably significant has been achieved.

Managers tell you where you are, leaders tell you where you're going.

A milestone is less date and more definition.

A toxic person kills, and by kills I mean totally destroys teamwork.

I believe email-based status reports are the clearest and best signs of managerial incompetence and laziness.

One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correctly determine who on your team needs that piece of information to do their job.

Start with something messy, get to the point, get an editor, and make it good.

Watch with awe and amazement at how quickly an engineer will become totally annoyed by inefficiency.