Marcus J. Borg quotes:

More than half described Christians as literalistic, anti-intellectual, judgmental, self-righteous, and bigoted.

The spoken word has come to dominate many Protestant forms of worship: the words of prayers, responsive readings, Scripture, the sermon, and so forth. Yet the spoken word is perhaps the least effective way of reaching the heart; one must constantly pay attention with one's mind. The spoken word tends to go to our heads, not our hearts."