Laura Fitton quotes:

Twitter marketing in 4 words: Listen. Learn. Care. Serve.

Everyone starts out with nobody listening to them and nobody to listen to. How and who you add determines what Twitter will become for you.

Want more Twitter followers? Take care of the ones you have FIRST!

Helpful is the new viral.

Focus on the core problem your business solves & put out lots of content & enthusiasm, & ideas about how to solve that problem.

If you can't quit no matter how hard you try, then you have a chance to succeed.

Influence is providing attention and value to others.

You earn influence by giving value and attention to other people. BE USEFUL!

Ask what you can do for influencers, not what influencers can do for you - develop relationships!

Effective results come from knowing what's in it for them. What's your community there for and how you can nurture it?

Have courage. It clears the way for things that need to be.

Relationships matter above all, and that you build relationships by making yourself useful, not annoying. The PR practitioner should focus on providing helpful service to the journalist whenever possible. Help them source good story ideas, provide sources with intelligent contributions to make, thank them for their time and attention.