Jim Blasingame quotes:
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Trust is a good business practice.
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Intuition is educated by experience and employed by curiosity.
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Anything a customer can do for themselves is where service stops and relevance begins.
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In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.
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Even if your company's financial condition can withstand the inefficiency of quality service, your brand likely won't.
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Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.
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How are you managing the velocity of change?
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