Jeff Smisek quotes:

If you have a workforce that enjoys each other, they trust each other, they trust management, they're proud of where they work - then they're going to deliver a good product.

I don't think our government really has much of a policy about air travel. I would compare the policies of United Arab Emirates, which has done a terrific job recognizing the value of transportation, of travel.

You cannot manage an airline from a corner office in Willis Tower. That doesn't work. You've got to manage by walking around.