Harry Gordon Selfridge quotes:

Excite the mind, and the hand will reach for the pocket.

The boss depends on authority; the leader on goodwill.

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

The boss says 'Go'; the leader says 'Let's go!'

The boss says 'I'; the leader, 'we'.

The customer is always right.

The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO!

The boss drives people; The leader coaches them.

Get the confidence of the public and you will have no difficulty in getting their patronage.

The consumer is always right.

There are no hard times for good ideas.

Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move.