Eunice Parisi-Carew quotes:

Perceive conflict as positive, creative, and issue driven. Don't allow personal attacks.

The key to handling conflict is to make sure people understand it's okay to have an opposing view.

Conflict can be healthy within a collaborative group, as long as everyone sticks to the issues and things don't get personal.

When people feel trusted, they'll begin to understand they are contributors--and you'll get great ideas and happy people.