Donald T. Phillips quotes:

When you are in deep distress and cannot restrain some expression of it, sit down and write out a harsh letter venting your anger. But don't send it.

Subordinates look for their bosses to be positive, in good humor, and cheerful. They aren't supposed to be emotional or have bad days. but leaders are guman, too, and when they are in a lousy mood and snap at a subordinate, it can have a devastating effect.

People are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes.

But the plain fact of the matter is that, for any person to successfully lead others, he or she must deal with reality and be ready to accept the fact that leadership , at times, can bring out the worst in us. And understanding, as well as coming to grips with the darker side of your personality, is key to dealing with real-life situations.

It is the leader's role to lift followers out of their everyday selves up to a higher level of awareness, motivation, and commitment.

If subordinates, or people in general, know that they genuinely have easy access to their leader, they'll tend to view the leader in a more positive, trustworthy light.