C. West Churchman quotes:

We turn to God for help when our foundations are shaking, only to learn that it is God who is shaking them.

The measure of our intellectual capacity is the capacity to feel less and less satisfied with our answers to better and better problems.

We have overwhelming evidence that available information plus analysis does not lead to knowledge . The management science team can properly analyse a situation and present recommendations to the manager, but no change occurs. The situation is so familiar to those of us who try to practice management science that I hardly need to describe the cases.

It's always wise to raise questions about the most obvious and simple assumption

Knowledge resides in the user and not in the collection [of information]. It is how the user reacts to a collection of information that matters.