Understanding customers quotes:

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Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service. -- Liang Wengen
From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries. -- Samuel J. Palmisano
You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line. -- Thomas P.M. Barnett

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