Bad customer service quotes:

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CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. -- Marcus Buckingham
Cable companies aren't bad because they're parts of unwieldy media conglomerates. They're bad because they're monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service. -- Virginia Postrel
The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign. -- Iimani David

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